Privacy Policy

PRIVACY POLICY – VEZPET

Effective Date: 17 October 2026

1. Introduction

VEZPET (“we,” “our,” or “us”) is a vegetarian pet food brand operated by Sharma Associates, Delhi, India. We respect the privacy of our customers and are committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, place an order, communicate with us, or use our services.

This policy applies to personal information processed through our website and related customer interactions, subject to applicable law.

Business Contact Details

• Brand: VEZPET

• Business Operator: Sharma Associates

• Business Address: 1996/8 Bhagirath Place, Delhi – 110006, India

• Email: vezpet@zoho.in

• Phone: 9212080888

• Website: https://vezpet.zohoecommerce.in/

2. Information We Collect

Depending on your interaction with our website, we may collect the following categories of information:

A. Customer Information

• Name

• Email address

• Mobile number

• Billing and shipping address

• Information you voluntarily provide when contacting us

B. Order and Transaction Information

• Products ordered and order history

• Order reference and transaction status

• Shipping and delivery information

• Cancellation, refund, replacement, and complaint records

C. Payment Information

Payments may be processed through third-party payment gateways or service providers.

We may receive transaction references, payment confirmations, and payment status information. We do not intentionally store complete payment card details, CVV numbers, or payment authentication passwords on our own systems.

Payment processing is subject to the applicable terms and privacy policies of the relevant payment provider.

D. Technical and Usage Information

Depending on the features enabled on our website, we or our service providers may collect technical information such as IP address, browser type, device information, pages visited, referral information, and website usage data.

We will update this policy if our actual data collection practices materially change.

3. Purposes for Processing Personal Information

We may process personal information for legitimate and disclosed business purposes, including:

1. Receiving, confirming, processing, and delivering customer orders.

2. Providing order updates and customer support.

3. Processing eligible cancellations, refunds, and replacements.

4. Responding to complaints and resolving disputes.

5. Preventing fraud, unauthorised activity, and misuse of our website.

6. Maintaining website functionality, security, and performance.

7. Maintaining business, tax, accounting, and transaction records.

8. Complying with applicable legal and regulatory obligations.

9. Improving our products, services, and customer experience.

10. Sending promotional communications where permitted by law and where required consent has been obtained.

We will not knowingly use personal information for purposes that are unlawful or inconsistent with applicable legal requirements.

4. Legal Basis and Consent

Where required by applicable law, we will provide appropriate notices and obtain valid consent before processing personal information.

Where processing is permitted on another lawful basis, we may process information to fulfil an order, comply with a legal obligation, or for another purpose permitted under applicable law.

Where processing is based on consent, you may withdraw your consent using the available mechanism or by contacting us. Withdrawal does not affect the lawfulness of processing undertaken before withdrawal and may affect services that depend on the relevant information.

5. Sharing of Personal Information

We do not sell customers’ personal information to third parties.

We may share relevant information with service providers where reasonably necessary to operate our business, including:

• Dukan or other website and ecommerce service providers actually used by our store.

• Payment gateways and payment processors.

• Courier, logistics, and delivery partners.

• Customer support and communication providers.

• Website security, analytics, or marketing providers, where enabled.

• Professional advisers, auditors, and insurers, where appropriate.

• Government authorities, regulators, courts, or law enforcement agencies where disclosure is required or permitted by law.

We take reasonable steps to ensure that service providers handling personal information are subject to appropriate confidentiality, security, and data-handling obligations.

We do not authorise service providers to use personal information for purposes prohibited by applicable law or their agreed service arrangements.

6. Cookies and Similar Technologies

Our website or its service providers may use cookies and similar technologies to maintain website functionality, remember preferences, support security, and understand website usage.

The specific cookies and technologies used will depend on the features enabled on our store.

You may manage available cookie preferences through website controls, where provided, or through your browser settings. Disabling certain cookies may affect website functionality.

Where required by law, we will obtain consent before using non-essential cookies or similar technologies.

7. Data Security

We implement reasonable technical and organisational safeguards designed to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.

Depending on the services available to us, safeguards may include access restrictions, secure service-provider infrastructure, account permissions, and appropriate handling procedures.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. We therefore cannot promise absolute security.

If a personal data breach occurs, we will take appropriate steps and provide notifications to affected individuals or authorities where required by applicable law.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, customer service, legal compliance, accounting, dispute resolution, and the establishment or defence of legal claims.

Certain records may need to be retained for periods prescribed by law.

When information is no longer required, we will take reasonable steps to delete it or anonymise it, subject to legal obligations and legitimate record-retention requirements.

9. Your Privacy Rights and Requests

Subject to applicable law, you may have rights concerning your personal information, including the right to:

• Request information about personal data processed by us.

• Request correction or updating of inaccurate or incomplete information.

• Request erasure of personal data where legally applicable.

• Withdraw consent where processing is based on consent.

• Raise a privacy complaint or grievance.

• Exercise other rights available under applicable Indian law.

To exercise a right, contact us using the details in Section 15. Please describe your request clearly and provide sufficient information for us to locate the relevant records.

We may request reasonable information to verify your identity and protect against unauthorised disclosure. We will respond within the time limits prescribed by applicable law.

Requests may be declined or limited only where permitted by law, and we will communicate the applicable reason where required.

10. Marketing Communications

We may send promotional emails, messages, or offers where permitted by applicable law and subject to any required consent.

You may opt out of promotional communications through an available unsubscribe facility or by contacting us.

Opting out of marketing will not necessarily stop essential transactional communications, such as order confirmations, payment updates, delivery notifications, or responses to your support requests.

We will not use consent for essential order communications as blanket consent for unrelated promotional marketing.

11. Third-Party Services

Our website may rely on third-party services, including payment gateways, delivery partners, ecommerce technology providers, and external websites.

Such providers may process information under their own terms and privacy policies. Where appropriate, we encourage customers to review those policies.

This Privacy Policy does not govern third-party websites that we do not control. However, our use of service providers remains subject to our own applicable legal obligations.

12. Children's Privacy

Our online store is intended for customers legally capable of entering into applicable purchase agreements.

We do not knowingly collect children's personal data in a manner that violates applicable law. Where special protections, parental consent, or other safeguards are required, we will comply with the applicable requirements.

If you believe a child's personal information has been collected unlawfully, please contact us so that we can investigate and take appropriate action.

13. International Processing

Some third-party service providers may store or process information outside the location where it was collected.

Where international processing occurs, we will take steps required by applicable Indian law, including any applicable restrictions or safeguards concerning transfers of personal data.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, website technology, data-handling practices, or applicable legal requirements.

The updated version will be published on this page with a revised “Last Updated” date. Where required by law, we will provide additional notice or seek renewed consent.

Your privacy rights under applicable law will not be reduced merely by publishing a revised policy.

15. Privacy Contact and Grievance Redressal

For privacy-related questions, requests, or complaints, contact:

Brand: VEZPET
Business Operator: Sharma Associates
Address: 1996/8 Bhagirath Place, Delhi – 110006, India
Email: vezpet@zoho.in
Phone: 9212080888

Privacy / Grievance Contact Person: [Insert the designated person's full name and role before publication.]

Please include your order reference, if relevant, and a clear description of your request. Do not send passwords, CVV numbers, or payment authentication codes.

We will acknowledge and address requests in accordance with applicable law and the grievance-handling process published on our website.

16. Governing Law

This Privacy Policy is governed by applicable laws of India, including relevant data-protection and consumer-protection laws.

Nothing in this policy excludes or limits any right, remedy, or obligation that cannot lawfully be excluded or limited.

VEZPET – A Vegetarian Choice, A Whole Lot of Love.