Return & Refund Policy

VEZPET Return & Refund Policy

At VEZPET, the hygiene and safety of our vegetarian pet food products are important to us.

1. Opened or Used Food Products

For hygiene and food safety reasons, opened or used food products are not eligible for return or exchange.

2. Unopened Food Products

We generally do not accept returns or exchanges for food products due to a change of mind. This policy does not limit any consumer rights available under applicable law.

3. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, incorrect, or does not match the product description, please contact us promptly with your order number and clear photographs of the product and packaging. We will review the issue and arrange an appropriate replacement or refund, as applicable under law.

4. How to Contact Us

Email: vezpet@outlook.in

Please include your order number, a description of the issue, and relevant photographs.

VEZPET aims to provide a fair and transparent resolution to eligible customer complaints.